Anonymous
map-marker Stroudsburg, Pennsylvania

Got their veggie lover salad mix. Next time I'll just buy a head of lettuce and save some money

Veggie lover mix is 99% lettuce waste of money Veggie lovet mix is 99% lettue it is a waste of my money and yours
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User's recommendation: Don't buy it

Terrianna Vlu

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Verified Reviewer
| map-marker Des Moines, Iowa

IT WAS AWFUL

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Fresh Express - IT WAS AWFUL
Fresh Express - IT WAS AWFUL - Image 2
I'm allergic to onions but I thought there wouldn't be too many and I could pick them out. WRONG! I spent more time trying to get the onions out than actually eating the salad. They dominated the salad, the taste was still there, and I ended up getting sick. WHY CAN'T COMPANIES MAKE THESE WITHOUT ONIONS? And as I started to eat, I had to check each fork full to make sure I got them all. I didn't. Totally a waste of money. The pic is just a few since I threw the salad away...got tired of inspecting each forkful...
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User's recommendation: Don't Waste Your Money

Anonymous

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Verified Buyer
| map-marker Phoenix, Arizona

Rarely Fresh, mostly rotten

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Fresh Express - Rarely Fresh, mostly rotten
Fresh Express - Rarely Fresh, mostly rotten - Image 2
Fresh Express - Rarely Fresh, mostly rotten - Image 3
I love one of their salads and would eat it daily if I could. I try to but no matter how far away the use by date the salad is often rotten. Ive learned to check for a wet appearance to the salad . If it looks dry its good. But I have to eat it within a day because they go rotten even when unopened and refrigerated. I even use a cold bag to get it home. Ive wasted hundreds of dollars and have returned so many Im embarrassed to do it anymore.
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User's recommendation: Only buy if it looks dry; get one with a date as far in the future as possible

Anonymous
map-marker Blacksburg, Virginia

Dead fly in salad bag

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Fresh Express - Dead fly in salad bag
I never purchased the salad, because the fly was visible through the clear part of the bag. I alerted the store manager and they removed the bag from the shelves, but I can never get myself to eat another fresh express salad again. It's a shame, the salad are delicious, but that quality control is really important.
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Norm W Mad

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Dishonest Company

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A dishonest & unreliable company that obviously doesn't care about their loyal customers. I never rec'd my coupon after getting a bad bag.

the replacement coupon took so long there was little time before expiration & I was going to be out of the country. I called again & I was assured that they would reply after I informed them of my address change. When I called I was told they didn't get the new dated coupons & to call again. I did so when I knew what address I would be.

Today they reversed their own instructions & said they couldn't send me updated coupons when I was now able to be sure of my location for a month. I will now buy Dole Salads which are more reasonable & a reputable fruit & veg supplier .

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User's recommendation: They don't stand by their product.

3 comments
Guest

It's not the $-it's the fact that they don't take the issue seriously. So many sick / dead people from infected produce & their attitude proves they only care about the bottom line.

Guest
reply icon Replying to comment of Guest-2477555

All I see in your post is multiple contacts to get a free coupon. I don’t see one word or concern about contaminated salad.

In fact you seem to want that coupon ASAP.

Even having it redirected while you are away. Nice try at reimagining your original post.

Guest

Just think, you can now cling to all that vitriol all over $5. Put a reminder on the calendar so you can relive the pain daily.

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Peggy O Vle

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| map-marker New York, New York

Something in the salad mix broke my tooth requiring me to see an oral surgeon for a tooth extraction

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Fresh Express - Something in the salad mix broke my tooth requiring me to see an oral surgeon for...
Fresh Express - Something in the salad mix broke my tooth requiring me to see an oral... - Image 2
Fresh Express - Something in the salad mix broke my tooth requiring me to see an oral... - Image 3
Fresh Express - Something in the salad mix broke my tooth requiring me to see an oral... - Image 4
Object in salad mix so hard it fractured my tooth requiring oral surgery. I reached out to Aldis who sold the salad mix who referred me to their manufacturer Fresh Express but when I call I am on hold forever.
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Loss:
$320
Pros:
  • Salad tastedgood
Cons:
  • Poor customer service
  • Unable to re
  • Non edible objects in salad

Preferred solution: My oral surgeon bill reimbursed

User's recommendation: Avoid the salad mix

Kevin W Rlf

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Verified Reviewer

Consumer fraud

Fresh Express - Consumer fraud
Purchased fresh express veggie lovers salad bag. Printed on package, carrots, romaine , pea pods, radish, red cabbage. Bag contains one , quarter size radish slice, 2 matchstick carrot pieces, zero peas or pea pods, barely a shred of romaine and 99% iceberg lettuce. Feels like prices went up , ingredients removed to maximize profits.
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Loss:
$4
Pros:
  • Fresh
Cons:
  • Misleading ingredients

Preferred solution: Apology

User's recommendation: Do not purchase.

Darcy L Fmh

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Verified Reviewer

Wilted and Rotten

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Fresh Express - Wilted and Rotten
Fresh Express - Wilted and Rotten - Image 2
Every bag I've ever seen or bought has bad lettuce. Nearly half if not the entire bag gets thrown away. There's also a rotten vegetable stench when opened. These are not purchased past the date recommended. Terrible quality, they have NO right to call themselves fresh!
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Cons:
  • Garbage disposal gets a salad

User's recommendation: Don't waste your money!

Peggy O Vle

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Verified Reviewer
| map-marker New York, New York

I was eating some Hello Fresh salad purchased in Aldi’s in July of 2023 when I bit down on something so hard it cracked my tooth and I was forced to have my tooth it removed by an oral surgeon.

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Fresh Express - I was eating some Hello Fresh salad purchased in Aldi’s in July of 2023 when I...
Fresh Express - I was eating some Hello Fresh salad purchased in Aldi’s in July of 2023... - Image 2
Fresh Express - I was eating some Hello Fresh salad purchased in Aldi’s in July of 2023... - Image 3
Fresh Express - I was eating some Hello Fresh salad purchased in Aldi’s in July of 2023... - Image 4
Fresh Express - I was eating some Hello Fresh salad purchased in Aldi’s in July of 2023... - Image 5
I have reached out to Aldis who referred me to their provider (Fresh Express). They sent me an email to contact their insurance company but I am always on hold. I have also reached back out to Aldis 3 x and they say they will contact their manufacturer but I never hear anything back. It has been almost 2 months now.
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Loss:
$320
Pros:
  • Good tasting salad
Cons:
  • Broken tooth from contents

Preferred solution: Reimbursement for my oral surgeon bill of $320

User's recommendation: Don’t buy Fresh Express salad kits unless you want a costly oral surgeon bill

2 comments
Guest

What did you bite down on? Did you keep the hard object as proof?

Guest

I think you’re being quite generous to only ask for your dental bill to be paid. I hope they’ve taken care of it by now.

If it happened to me I would’ve called a lawyer. I hope you’re all better and they paid you back.

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Anonymous
map-marker Pittsburgh, Pennsylvania

Green Salad quality.

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Red cabbage is 20% of the bag. No reason as prices for lettuce has returned to normal. Thousands of little shards of Red and dozens of large pieces.
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User's recommendation: Avoid

Anonymous
map-marker Magnolia, Delaware

Spoiling product 7+ days before expiration

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Multiple times from different stores in central Delaware in the past 2 months. My shredded slaw is not staying fresh. Within 3-4 days of opening, it is wilting and brown. It goes bad in my refrigerator a week before the use by date. I wish there was a competitor product I could buy instead. I will be shredding my own fresh produce instead in the future. Deceptive packaging practices!!!
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User's recommendation: Do not buy.

Anonymous
map-marker Venice, Florida

Badbadbad! Daye on plg is 2/4. Went to mix.all bad!

This is family size. 2! pakages. Company coming! Ugh ! Smelled discolored, garbage worthy ! Never again!
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Tina W Wjb

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Verified Reviewer

Your bag of salad had almost nothing in it.

I bought a bag of your American blend. It's supposed to have iceberg and romaine lettuce plus carrots, cabbage and radishes. There was the lettuces but it had a quarter slice of radish in the whole bag. Also there were 3 shreds of carrot and maybe 10 pieces of cabbage. I paid $3.50 for that! Where's all the veggies that's supposed to be in it. What a rip off. Never buy that again.
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Loss:
$4
Cons:
  • Not worth the money

Preferred solution: Full refund

User's recommendation: Don't buy it

Anonymous
map-marker Oshkosh, Wisconsin

Item was spoiled

Purchased 50/50 mix on 9/11, with an expiration date of 9/17. Opened on 9/14 a large amount of the leaves were slimy. Tried to pick out the good ones but finally decided to throw all of the contents away. I will not purchase this item again. I am not going to bother digging out receipts, as I don't want a free item because I won't use it again.
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User's recommendation: Choose a different brand

Anonymous
map-marker Rockford, Illinois

Garden Salad

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I love the idea of bagged salad but I cannot eat red cabbage. Your salad has more red cabbage than lettuce. By the time I pick out the red cabbage I have one bowl of lettuce left. Please cut way down on the red cabbage!!!
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Anonymous
map-marker Rancho Santa Margarita, California

No delivery

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They have never called me back as promised. They are instead offering me the same new customer specials asking me to come back when my account is still open. Its just random computer generated messages with no personal customer service. I will be closing out my account tomorrow
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User's recommendation: Don’t waste your time

About

Summary

Fresh Express was started by Bruce Church in 1920s, as he returned to his Salinas, California roots. He started to work in the Salinas Valley produce industry. By 1930s he along with three partners organized a company that was packing and shipping fresh heads of lettuce to all over the country. In 1989 the company became a first one which created the very first ready-to-eat packaged Garden Salad. Thus, Fresh Express is described to have become a market leader in delivering fresh products. Among the products of the company there is cole slow, gourmet cafe salads, tender leaf mixes, flavour spinach, and veggie medley etc.

Fresh Express reviews and complaints

Fresh Express is ranked 322 out of 1449 in Food Manufacturers category

Area Served

USA

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